Track your agents’ performance, with auto-updating reports
View important KPIs about your agents, right from your Driansh OmniConnect dashboard.
Easy-to-understand data presentation
Driansh OmniConnect constantly calculates and updates your metrics in the background, and gives you exact figures about each agent’s performance. If you want to see a particular agent’s trend over time, there’s a bar graph too.
Filters to see only what you want to see
Set custom date ranges, group your graph by day or week, and enable Business Hours to view and download custom agent reports. Slice the data to compare agents and spot coaching opportunities quickly.
