Driansh OmniConnect Features
Website Live Chat
Simple and elegant live chat for your website.
Learn moreOmnichannel inbox
Connect any channel and engage your customers from one place.
Learn moreTeam collaboration
Collaborate and manage conversations using a shared inbox.
Learn moreChatbots
Easily integrate with chatbot platforms like Rasa or Dialogflow to reduce the workload of your agents.
Learn moreAutomations
Avoid repetitive tasks by automating your workflows and run your business on auto-pilot.
Learn moreMobile apps
Don't miss out on the new customers, download our mobile apps and talk to your customers easily.
Learn morePre-Chat Form
Add a customisable chat form before a user initiates a chat.
Learn moreHelp Center
Build knowledge base for happier agents and customers.
Learn moreManage
Labels
Add labels to your chats and keep them well-organized.
Learn moreTeams
Create internal teams for efficient collaboration.
Learn moreContact Notes
Add notes to contacts.
Learn morePrivate Notes
Privately discuss customer queries with your teammates.
Learn moreContact Segments
Filter and group your contacts into segments.
Learn moreBusiness Hours
Let customers know you’re not available to answer their questions.
Learn moreAudit Logs
Track and trace account activities with ease.
Learn moreAnalyse
Live view
Get realtimes insights about your support operations.
Learn moreConversation Report
Get details insights on your conversations.
Learn moreAgent Report
Track your agents’ performance, with auto-updating reports.
Learn moreLabel Reports
See which labels get the most conversations, and how long it takes to resolve them.
Learn moreCSAT Reports
Get reports on how customers respond to your chat.
Learn moreInbox Reports
Get insights into your inboxes.
Learn moreTeam Reports
Analyse how each of your teams is performing.
Learn moreProductivity
Keyboard Shortcuts
Master Driansh OmniConnect with keyboard shortcuts.
Learn moreCommand Bar
Use the command bar to perform actions.
Learn moreBulk Actions
Update multiple conversations at once.
Learn moreCanned Responses
Save frequently sent messages as templates.
Learn moreAgent Capacity
Set limits to auto-assigning conversations to your agents.
Learn moreIntegrations
Manage your WhatsApp business interactions from OmniConnect.
Learn moreStay connected with your customers on Facebook.
Learn moreStay connected with your customers on Instagram.
Learn moreTelegram
Manage your Telegram customer interactions from OmniConnect.
Learn moreLine
Manage your Line customer interactions from OmniConnect.
Learn moreSMS
Manage your SMS customer interactions from OmniConnect.
Learn moreManage your email customer interactions from OmniConnect.
Learn moreSlack
Answer your customer queries from Slack.
Learn more