Know what customers keep asking
Label conversations automatically with rules or AI label suggestions, then see how often each topic comes up.
Driansh EngageOne unites website chat, WhatsApp, social, email, SMS and voice in one secure workspace. AI answers routine questions around the clock, and your teams resolve the rest with the full customer story in front of them.
Role-based access · Audit logs · Single sign-on · Driansh cloud or your own servers
The shared inbox: conversations from website chat, WhatsApp, Instagram and email in one list, an open conversation with a private note and an AI-suggested reply, and the customer's details alongside.
The EngageOne AI Assistant playground: the assistant answers a customer question from your documents and FAQs, cites its source, and hands off to a person when a scenario requires it.
The contacts list: searchable customer records with segments, company, city, last activity and labels, with one contact's details open in a side panel.
The help center admin: customer and partner portals, published and draft articles in English, Hindi and Gujarati, and an article open in the editor.
EngageOne AI Assistant
The EngageOne AI Assistant resolves routine questions end to end and hands the rest to your team, so the queue actually gets shorter.
Illustration · sample data
Know what customers keep asking
Label conversations automatically with rules or AI label suggestions, then see how often each topic comes up.
Get a reply draft in one click
Ask the AI for a reply written from your help content and the conversation. You review it and send.
Set a process, the assistant follows it
Write how your team handles a case. The assistant runs the steps and tools, like saving notes or handing over.
Omnichannel
WhatsApp, Messenger and Instagram each become an inbox. Reply with media, send approved WhatsApp templates and keep every thread with the contact.
WhatsApp integrationMacros
Save the steps you repeat as a macro and run them on any conversation.
Automations
Rules act on new conversations and messages the moment they arrive.
Translation
Translate messages into your team's language with one click, using the Google Translate integration.
VoiceNew
Calls arrive in the same inbox as your chats, emails and messages. Answer incoming calls or dial out, and every call stays in the customer's conversation, with a recording and transcript when you switch them on.
Connect a Twilio phone number and your agents take and place calls right from the browser. No desk phones, no extra app.
Customers tap call on your WhatsApp Business number and it rings in the inbox. Call them back once they have given permission.
Help Center
Solutions
01 / E-commerce
Order details sit beside the chat, so the reply is specific and fast.
Sample conversation
Security and deployment
We host, update and look after it for you.
Self-host so conversations and contacts stay with you.
Contact
Tell us what you need, from an EngageOne demo to a custom VoIP or software project, and our team will get back to you.
Share a few details and we’ll get back to you.
Translated with Google Translate
