Get detailed insights into your conversations

Track important metrics and KPIs about your conversations.

Conversation report bar chart

Easy-to-understand data presentation

Driansh OmniConnect constantly calculates and updates your metrics in the background, and gives you exact figures to look at. If you want to see your performance over time, there’s a bar graph too!

Filters to see only what you want to see

Set custom date ranges, choose the graph for a particular metric only, group your graph by day/week, and enable Business Hours to view and download custom conversation reports.

Conversation reporting filters