Driansh Softtech

Let customers know you're not available to answer their questions

Set office hours for your inbox channels, and display a custom Unavailable Message to your visitors.

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Set your daily working hours and Unavailability message

Set your working hours defined by time zone, and let your visitors know that you or your team is currently not working.

Set Business Hours for every inbox separately

Your Business Hours settings are not account-wide. Select custom Business Hours for every inbox (and hence, the agents associated with that inbox) configured on your Driansh OmniConnect account, separately.

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Adjust your performance reports for Business Hours

Get the correct sense of your account's performance and metrics. View your Conversation, Agent, Inbox, Label and Team Reports - with or without data adjusted for Business Hours.