Let Driansh OmniConnect manage your agents’ workload
Set limits for auto-assigning conversations to your agents and keep every channel running smoothly.
Easily set auto-assignment limits
Set a number to limit the conversations that can be auto-assigned to a particular agent. Keep workloads realistic and predictable.
Inbox-wise limits
Define custom agent capacity limits for each inbox—website widget support, email support, Twitter support, and more—so every inbox stays balanced.
