A shared inbox for
your team

Talk to your customers and your team from one place. Communicate internally and resolve customer queries efficiently with Driansh OmniConnect.

Team collaborating in a shared inbox

A shared inbox for your team

Talk to your customers and your team from one place. Communicate internally and resolve customer queries efficiently by assigning conversations, mentioning teammates, and tracking status.

Multiple shared inboxes managed in one account
Using private notes inside a conversation

Private Notes

Use private notes to communicate with your team. Use @mentions to share information and communicate efficiently within the team without exposing internal messages to customers.

Canned Responses

Access the saved replies easily using slash commands in your reply box. Provide faster responses to frequently asked questions while keeping your messaging consistent.

Agent using canned responses in a conversation