An AI assistant that answers from your own content
The EngageOne AI Assistant replies to customers around the clock using your FAQs and documents. When a person is needed, it passes the chat to your team.
Hi, can I change my delivery address after ordering?
Yes. You can change it from your order page until the order is packed. Open Orders, pick the order and tap Edit address.
Source: Delivery FAQ
It is already packed. Can someone help?
Sure. I am passing you to our support team now.
Conversation handed to Support team
Type a message…Send
Answers 24/7 from your docs
Why it helps
Fast answers without losing the human touch
Let the assistant take the common questions. Your team handles the rest.
Always on
The assistant replies day and night, so customers get an answer even when your team is offline.
Uses your content
Answers come from your FAQs, website pages and PDFs. You decide what it knows.
Knows when to step back
When it cannot help, or the customer asks for a person, it hands the chat to your team.
Works on your channels
Connect it to website chat, WhatsApp, Messenger and the other inboxes you run in EngageOne.
Knowledge
Teach it with what you already have
Point the assistant at the content your team already trusts.
Add website pages by link and keep them in sync.
Upload PDFs such as product guides and policies.
Write your own FAQs for the questions you hear most.
AI Assistant · Knowledge
Documents3 sources
Shipping and returnsWebsite pageSynced
Product care guide.pdfPDF uploadReady
Pricing questionsWebsite pageSynced
FAQs
How do I reset my password?Approved FAQ
Do you deliver on weekends?Approved FAQ
Suggested FAQs
New FAQs from real conversations
The assistant looks at past conversations and suggests FAQs you do not have yet. Nothing goes live until someone on your team approves it. Dismiss the ones you do not need.
AI Assistant · Suggested FAQs
Suggestion
Can I pause my subscription?
Seen in 4 conversations
Approve Dismiss
Suggestion
Do you send invoices by email?
Seen in 3 conversations
Approve Dismiss
You review before it goes live
Human handoff
A clean handover to your team
Customers never get stuck with a bot. The assistant knows its limits.
Hands over when it has no good answer.
Hands over the moment a customer asks for a person.
The conversation moves to your team with the full history.
Agents see what the assistant already said, so nobody repeats themselves.
For agents
AI help right in the reply box
The same AI also works for your agents. Use it while you write, then review and send.
EngageOne · Conversation
My order came with the wrong size. What now?
sorry about that, we will send the right size, pls send a photo
Suggest a replySummarise conversationFix spelling and grammarImprove writing
Change tone
ProfessionalFriendlyCasualConfident
Suggested labels:returnsorder-issue
Suggest a reply
Get a draft reply based on the conversation so far.
Rewrite and fix
Fix spelling and grammar, or improve a reply before you send it.
Change the tone
Make a reply more professional, friendly, casual or confident.
Summarise a chat
Catch up on a long conversation in a few lines.
Label suggestions
Get label ideas for a conversation to keep your inbox tidy.
See the AI Assistant answer your questions
We will set it up with your own content during the demo.
