Connect any conversation channel and engage your customers from one place. Driansh EngageOne brings all of your customer touchpoints into a single, unified experience.
Connect with your customers through more than one channel.
Website chat
WhatsApp
Facebook
Instagram
Email
SMS
Telegram
LINE
TikTok
API
Manage your Facebook page & Instagram DM
Connect your Facebook page & Instagram DM with EngageOne and see all the conversations from Messenger in one place.
Receive and reply to DMs in a single shared inbox.
Manage your inbox with simple rules without providing page access.
Label conversations and mute spam conversations.
EngageOne · Social inbox
Priya · MessengerIs the blue jacket back in stock?pre-sales
Rahul · Instagram DMReplied to your story: love this!feedback
Meera · Instagram DMWhere is my order?orders
Unknown sender · MessengerMuted as spam
Labelled and routed
WhatsApp Business accounts
Create a business account for WhatsApp, connect it with EngageOne and start engaging your customers instantly.
Send and receive messages from multiple WhatsApp numbers.
Centralize all WhatsApp conversations alongside other channels.
Provide rich support with quick replies and media attachments.
EngageOne · WhatsApp
PriyaWhatsApp · Support numberOpen
Template · order_update
Hi Priya, your order #1042 has shipped. It should reach you by Friday.
Read
Thanks! Can I change the delivery address?
Sure, please share the new address here.
Delivered
Reply…Send
Template approved
Build custom channels using API
Use API channels to create custom sources. EngageOne provides flexibility to integrate with any third-party system so you can bring every conversation into one inbox.
Send messages using the EngageOne API.
Receive webhooks when customers reply to your messages.
EngageOne · API channel
Your app
Customer sends a message
↓
Client API
Creates the conversation
↓
Inbox
Agent replies
↓
Webhook
Reply reaches your backend
POST …/inboxes/{inbox}/contacts/{contact}/conversations/{id}/messages
{ "content": "Hi, I need help with my booking" }
message_created → your server
Every channel, one inbox
See how Driansh EngageOne brings all your customer conversations together with a personalised demo.