EngageOne for restaurants

Take food orders and table bookings in chat

Add an ordering bot to your website chat and Facebook Messenger. Customers see the menu, order, pay and book a table without a phone call. Your kitchen keeps them updated with one tap.

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Everything a guest needs from one menu

The bot greets every customer with six simple choices: View menu, Order food, Book a table, Location & hours, Track my order and Talk to staff.

Show your menu right in the chat

Customers tap View menu and see your dishes by category, with prices and a veg or non-veg mark next to each one.

Dishes grouped by category
Prices and veg / non-veg marks
Order straight from the menu

Ordering

Take orders by button or plain text

Customers can tap through categories and dishes, or just type what they want, like "2 butter chicken and 4 naan". The bot adds it to the cart.

Delivery, takeaway or dine-in
Delivery address asked for in the chat
GST and delivery fee added to the total
Free delivery above an amount you choose

Table booking

Let guests book a table in a few taps

The bot asks for the day, time and number of guests. Staff confirm or decline from the dashboard, and the guest gets the answer in the same chat.

Day, time and party size
Typed requests like "table for 4 tomorrow at 8 pm"
Confirmation sent in the chat

Kitchen dashboard

Move orders along and keep customers informed

Your kitchen sees every order in one place. Each status button sends the customer a message, so nobody has to call to ask where their food is.

Accepted, Preparing, Out for delivery or Ready, Completed
Every button sends an update to the customer
Mark cash orders as paid
Customers can also check status with Track my order

Reports

See what sells and what is still unpaid

Sales reports show revenue, average order value, GST, unpaid amounts and top dishes. Break sales down by day, order type, channel and payment method.

Revenue and top dishes
Sales by day, order type and channel
Export orders as a CSV file

Also included

The small things that save your staff time every day.

Payment link

Customers pay online through a link in the chat. Payments are integrated with your payment provider. Pay on delivery works too.

PDF tax invoice

Once an order is paid, the customer gets a GST tax invoice as a PDF in the same chat.

Talk to staff

One tap hands the chat to your team. The bot steps back and stays quiet so staff can take over.

Ratings after staff chats

When staff have handled a chat, the customer is asked for a star rating. Ratings show in your CSAT reports.

Notes and labels

Every order and booking adds a private note and a label to the conversation, so staff see the details at a glance.

CSV export

Download orders with totals, GST, payment status and invoice numbers for your accounts.