Product
Solutions
Developers
Pricing
Services
Company
Request a demo
EngageOne for Public sector
Help citizens reach the right department
Citizens ask about applications, payments, certificates and complaints. EngageOne answers common questions, routes the rest by department, and can run entirely on your own infrastructure.
Request a demo
All industries
EngageOne · Citizen services
Welcome. What do you need help with?
Birth certificate
You can apply online with these documents. Want to talk to an officer?
Yes, I have a question about my application
Water bill
Property tax
Certificates
Complaint
Reply…
Send
What gets in the way
Large volumes of the same questions
Citizens don't know which department to contact
Complaints need tracking until they are closed
Data must stay on government infrastructure
Self-service
Answer common questions any time
A help center and the AI Assistant explain documents, fees and timelines in plain words, in the citizen's language.
Help center articles in several languages
AI answers from official content
WhatsApp and website chat
EngageOne · Citizen services
Welcome. What do you need help with?
Birth certificate
You can apply online with these documents. Want to talk to an officer?
Yes, I have a question about my application
Water bill
Property tax
Certificates
Complaint
Reply…
Send
Departments
Route each request to the right department
A bot asks what the request is about and assigns it to the right team. Labels track complaints until they are resolved.
Bot menus by service
Teams per department
Labels and reports for complaint tracking
EngageOne · Citizen desk
Ramesh
Streetlight not working
Complaint
Fatima
Property tax receipt
Revenue
Joseph
Status of my application
Certificates
Kavita
Water supply timings
Water
Control
Run it on your own servers
Install EngageOne in your data centre or private cloud, with roles, audit logs and single sign-on.
Self-hosted deployment
Custom roles and audit logs
SAML single sign-on
EngageOne · Automation rule
When
A citizen picks "Complaint"
↓
If
Ward is 12
↓
Then
Assign to Ward 12 team
EngageOne features for Public sector
Security & self-hosting
Roles, audit logs, SSO and an option to host on your servers.
Chatbots
Collect details and answer simple requests with buttons.
Help center
Articles customers can search, on your own domain.
Teams
Route each conversation to the team that owns it.
WhatsApp Business
Chat, approved templates and media on your WhatsApp number.
CSAT ratings
Ask for a rating when a conversation is resolved.
See EngageOne for Public sector
Tell us how you talk to customers today. We'll show you a setup that fits.
Request a demo
