Driansh Softtech

EngageOne

Track your agents’ performance, with auto-updating reports

View important KPIs about your agents, right from your Driansh EngageOne dashboard.
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Easy-to-understand data presentation

Driansh EngageOne constantly calculates and updates your metrics in the background, and gives you exact figures about each agent’s performance. If you want to see a particular agent’s trend over time, there’s a bar graph too.

Filters to see only what you want to see

Set custom date ranges, group your graph by day or week, and enable Business Hours to view and download custom agent reports. Slice the data to compare agents and spot coaching opportunities quickly.

Know how every agent is performing

See Driansh EngageOne agent reports in action with a personalised demo.
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