Driansh EngageOne's CSAT software integrates with every chosen inbox. When a customer is done chatting with you, they’ll be automatically asked to provide feedback on a simple emoji scale, so you always know what makes them frown or smile.
EngageOne · Website chat
Thanks, my order is sorted now!
Glad I could help, Rahul. Have a great day!
Conversation resolved by Priya
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View and download your CSAT reports
Learn how your customers feel about your service and brand. Dive into CSAT ratings, individual feedback, response rates, and agent performance filtered by specific periods.
EngageOne · CSAT report
Responses
342
Satisfaction score
92%
+4%
Response rate
64%
Avg rating
4.5 / 5
68%
20%
7%
3%
2%
Rahul
Quick and friendly help!
Meera
Solved on the first reply.
Arjun
Took a while, but fixed.
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