Driansh EngageOne updates the metrics for each label in the background, so you can see how many conversations a topic brings in and how its numbers change over time in a bar graph.
EngageOne · Label report
billing214delivery167bug92feedback61
Conversations
214
Messages
1,106
First response
2m 50s
Resolution time
1h 20m
MonTueWedThuFriSatSun
Top label: billing
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Set custom date ranges, group your graph by day or week, and enable Business Hours to view and download custom label reports. Quickly identify which labels need more attention.
EngageOne · Label report
All labels Last 30 daysDayWeekMonthBusiness hours Download
LabelConversationsFirst responseResolution
billing2142m 50s1h 20m
delivery1673m 12s2h 05m
bug926m 40s5h 30m
feedback611m 55s38m
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