Create your custom automation flow with a set of simple rules. Select a trigger from the drop-down menu, define one or multiple qualifying conditions, and set the desired actions - within minutes.
Automations · New rule
Route billing chats
When
Conversation created
↓
If
Message contains “invoice”
↓
Then
Assign Billing team + add label
Rule active
Choose from 5 triggering events
Start an automation when a conversation is created, updated, opened or resolved, or when a new message is created.
Automations · Event
Conversation created
Conversation updated
Conversation opened
Conversation resolved
Message created
Select from smart conditions
Conditions are criteria to be checked before an action is executed. Driansh EngageOne suggests conditions to be set based on your triggering event, and gives you the option to add multiple conditions.
Automations · Conditions
StatusisOpen
AND
Browser languageisHindi
OR
Email subjectcontainsrefund
The bots are like your personal assistant
Leave all the grunt work to your bots. Select from a wide range of options to automate tasks related to your conversations, or engage your team.
Automations · Actions
Assign to a teamBilling
Add a labelpriority
Send a messageWe’ve received your request
Email the teamNotify Billing by email
Send a webhook eventUpdate your own systems
Runs on its own
Put your support on auto-pilot
See how Driansh EngageOne automations can take repetitive work off your team.
