Driansh Softtech

EngageOne for Pharmacies

Orders and refills without the phone queue

Pharmacies get prescription photos, stock questions and delivery requests all day. EngageOne puts them in one inbox your pharmacists can work through quickly.
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What gets in the way

  • Prescription photos arrive on personal WhatsApp numbers
  • Stock and price questions take up counter time
  • Refill reminders are missed
  • Several branches share one phone line

Orders

Take prescription orders on WhatsApp

Customers send a photo of their prescription. Your team checks it and confirms the order in the same chat.
  • Images and documents in chat
  • Branch teams for pickup or delivery
  • Private notes for pharmacist checks

Branches

Route each request to the nearest branch

A bot asks for the area and sends the chat to the right branch team.
  • Bot menus by area
  • Teams for each branch
  • Business hours per inbox

Refills

Refill reminders on WhatsApp

Label customers with regular medicines and send them a refill reminder with an approved template.
  • Campaigns by label
  • Personalised with the customer's name
  • Replies come back to the branch

EngageOne features for Pharmacies

WhatsApp Business

Chat, approved templates and media on your WhatsApp number.

Teams

Route each conversation to the team that owns it.

Campaigns

Reminders, offers and updates to the right contacts.

Chatbots

Collect details and answer simple requests with buttons.

Business hours

Set opening hours and an away message for each inbox.

Mobile apps

Reply from your phone when you are away from your desk.

See EngageOne for Pharmacies

Tell us how you talk to customers today. We'll show you a setup that fits.
Request a demo