Connect a Twilio phone number or messaging service and handle text messages in Driansh EngageOne. Customers text your number and agents reply from the inbox.
EngageOne · SMS via Twilio
NehaSMS · Twilio numberOpen
Hi, is the clinic open on Saturday?
Hi Neha, yes, from 9 am to 1 pm.
Delivered
Reply…Send
Delivered through Twilio
WhatsApp through Twilio
Already send WhatsApp messages with Twilio? Connect that sender as a WhatsApp inbox and use approved templates to start or restart conversations.
EngageOne · WhatsApp via Twilio
RahulWhatsApp · Twilio senderOpen
Template · appointment_reminder
Hi Rahul, your service visit is booked for Monday at 10:00.
Read
Thanks, see you then.
Reply…Send
Voice calls on the same number
Turn on voice for a Twilio number and take calls inside EngageOne. Each call is logged in the conversation, so your team sees calls and messages together.
EngageOne · Voice
Incoming call · Priya
Support line · Twilio number
AcceptDecline
Call ended · 4 min
Wants to reschedule to Thursday. Done.
Calls live in the conversation
Connect with your Twilio credentials
Choose SMS or WhatsApp, paste your Twilio account details and pick the number. Your Twilio account and billing stay as they are.
New inbox · Twilio
Choose
SMS or WhatsApp
↓
Connect
Your Twilio credentials
↓
Number
Pick the Twilio number
MediumSMS▾
Account SIDAC••••••••
Auth token••••••••••••
Voice calls
Create inbox
Bring Twilio into Driansh EngageOne
Talk to our team to connect your Twilio numbers to one shared inbox.
