EngageOne

Let Driansh EngageOne manage your agents’ workload

Set limits for auto-assigning conversations to your agents and keep every channel running smoothly.

Easily set auto-assignment limits

Set a number to limit the conversations that can be auto-assigned to a particular agent. Keep workloads realistic and predictable.

Define custom agent capacity limits for each inbox—website widget support, email support, WhatsApp support, and more—so every inbox stays balanced.

See Driansh EngageOne agent capacity in action with a personalised demo.