Save as many canned responses as you want. Enter the content once and reuse it whenever similar questions pop up, saving tons of typing time.
EngageOne · Canned responses
4 saved responses+ Add response
hoursWe're available Monday to Saturday, 9 am – 7 pm.
refundRefunds reach your account in 5–7 working days.
shippingOrders ship within 24 hours with tracking.
thanksThanks for reaching out! Anything else I can help with?
Utilize canned responses directly in conversations
In the text editor, type a `/` followed by the keyword for the canned response you need. Provide consistent and timely support without repetitive typing.
EngageOne · Conversation with Meera
Hi! When will I get my refund?
refundRefunds reach your account in 5–7 working days.
shippingOrders ship within 24 hours with tracking.
/reSend
Shared with your whole team
Canned responses are saved to your account, so every agent can use the same approved answers. Update a response once and the whole team replies with the latest wording.
EngageOne · Team replies
/refundUsed by Priya, Rahul and 6 others142 uses
/hoursUsed by Anita, Meera and 4 others98 uses
/shippingUsed by Vikram and 3 others61 uses
How long do refunds take?
Refunds reach your account in 5–7 working days.
Same answer from every agent
Answer common questions in seconds
See Driansh EngageOne canned responses in action with a personalised demo.
