Driansh Softtech

Open Source Development

VICIdial development services for busy call centers

We install, customize and scale VICIdial for inbound and outbound call centers, adding CRM links, branded agent screens and AI features the stock system lacks.
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Free consultation with our engineers

What we do with VICIdial

VICIdial development helps you get more from the open-source call center suite without paying per-agent licences. We set up VICIdial on Asterisk, connect it to your CRM and build the features your campaigns need.

We work with call centers, BPOs and sales teams running inbound, outbound or blended campaigns. Whether you are launching a new system or fixing a slow one, we handle servers, dialplans and the agent interface.

Technology we work with

  • VICIdial
  • Asterisk
  • MySQL / MariaDB
  • Perl
  • PHP
  • SIP
  • Linux
  • REST APIs
  • WebRTC
  • Python

What we offer

VICIdial development services we offer

Installation & setup

Install and configure VICIdial with carriers, campaigns and lists, so agents can start dialing quickly.

Cluster setup

Split web, database and telephony across servers with failover, so large campaigns keep running.

CRM integration

Link VICIdial to your CRM with screen pops, call logging and single sign-on for agents.

Custom themes

Redesign the agent and admin screens with your branding, so the system is easier to learn.

Custom features

Build reports, dispositions, scripts and API hooks VICIdial doesn't ship with out of the box.

Training & tuning

Train your admins and tune dialer settings, database and servers so performance holds as you grow.

Need more out of VICIdial?

Tell us about your campaigns and current setup. A VICIdial engineer will suggest what to fix or build first.
Talk to a VICIdial engineer

What we build

Call center setups we build with VICIdial

Call center software

Inbound queues, outbound campaigns and blended agents in one system.
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Voice broadcasting

Automated outbound messages for reminders, alerts and surveys.
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Live call monitoring

Listen, whisper and barge so supervisors can coach agents in real time.
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Contact center product

An omnichannel contact center when you need more than voice.
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Why Driansh

Why choose Driansh for VICIdial

Asterisk know-how

We work on the Asterisk layer under VICIdial, so audio, trunk and dialer issues get fixed at the source.

AI add-ons

We add AI agents that answer routine calls and assist live agents, so your team handles more work.

You own the code

Themes, scripts and integrations are handed over with documentation when the work is done.

Cloud or on-premise

We deploy VICIdial on your own servers or in the cloud, whichever suits your compliance needs.

How we work

From idea to live platform in four steps

  1. 01

    Discover

    We review your requirements, traffic and existing stack, then agree scope, milestones and cost.

  2. 02

    Design

    We plan the architecture, integrations and failover so the platform fits your growth plans.

  3. 03

    Build & test

    We develop in short sprints with regular demos, then load-test and QA before go-live.

  4. 04

    Deploy & support

    We launch on your servers or cloud and stay on for monitoring, fixes and upgrades.

Frequently asked questions

Get in touch

Need more out of VICIdial?

Tell us about your campaigns and current setup. A VICIdial engineer will suggest what to fix or build first.

Tell us about your project

Share a few details and the right engineer will get back to you.

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