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EngageOne for Manufacturing
Keep dealers, distributors and customers moving
Manufacturers handle dealer orders, quotes, warranty claims and service visits. EngageOne gives each team its own queue and full history of every account.
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All industries
EngageOne · Dealer support
Need a quote for 200 units of model X-40.
Sure. Delivery to your Pune warehouse?
Yes, by month end
Quote attached. Dispatch possible by the 25th.
Reply…
Send
Quote sent
What gets in the way
Dealer queries get lost in shared email inboxes
Warranty and service requests need several teams
Quotes and order status are chased by phone
No record of what was promised to whom
Dealers
One place for dealer and distributor conversations
Email, WhatsApp and portal chat land in one inbox, labelled by region and product line.
Email and WhatsApp together
Labels for region and product
Contact notes with account details
EngageOne · Dealer support
Need a quote for 200 units of model X-40.
Sure. Delivery to your Pune warehouse?
Yes, by month end
Quote attached. Dispatch possible by the 25th.
Reply…
Send
Quote sent
Service
Warranty claims and service visits on track
Teams for service, spares and quality pick up their part of a conversation and leave notes for each other.
Teams for service and spares
Private notes and @mentions
SLA targets for response time
EngageOne · Dealers
Shree Traders
Quote for 200 units
Quote
Patel Agencies
Warranty claim · motor
Warranty
Sunrise Pumps
Call · service visit
Service
Delta Supply
Spare part availability
Spares
Systems
Connect your ERP and order systems
Webhooks and the API pass conversation events to your systems, and dashboard apps show order details beside the chat.
Webhooks for new conversations
Dashboard apps for order lookups
API to create contacts
EngageOne · Automation rule
When
An email arrives
↓
If
Subject contains "warranty"
↓
Then
Assign to Service team
EngageOne features for Manufacturing
Teams
Route each conversation to the team that owns it.
Labels
Tag conversations by topic, priority or stage.
API & webhooks
Connect EngageOne to your own systems and apps.
Automations
Assign, label and reply to chats by rules you set.
WhatsApp & phone calls
Answer calls in the browser, logged in the conversation.
Security & self-hosting
Roles, audit logs, SSO and an option to host on your servers.
See EngageOne for Manufacturing
Tell us how you talk to customers today. We'll show you a setup that fits.
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