EngageOne for Retail

Serve shoppers in store and online

Retail chains get stock, order and offer questions from shoppers on many channels. EngageOne connects every store and channel to one inbox.

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What gets in the way

Stock questions for many stores and products
Offers and loyalty messages need a reliable channel
Returns and exchanges need follow-up
Peak seasons overload the team

Stores

Route shoppers to the right store

A bot asks for the city or store, then sends the chat to that store's team.

Bot menus by store
Teams for each store
Shared inbox for head office

Campaigns

Offers and loyalty updates on WhatsApp

Send sale announcements, loyalty points and new arrivals with WhatsApp templates, personalised by name.

Campaigns by label
Image header templates
Replies handled by stores

Scale

Stay on top of sale-season peaks

The AI Assistant answers return policy and store timing questions, while agents focus on orders.

AI answers from your policies
Agent capacity limits
Reports on busy hours

EngageOne features for Retail

Campaigns

Reminders, offers and updates to the right contacts.

AI Assistant

Answers common questions from your own content, day and night.

Chatbots

Collect details and answer simple requests with buttons.

Teams

Route each conversation to the team that owns it.

WhatsApp Business

Chat, approved templates and media on your WhatsApp number.

CSAT ratings

Ask for a rating when a conversation is resolved.

See EngageOne for Retail

Tell us how you talk to customers today. We'll show you a setup that fits.