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EngageOne for Travel & hospitality
Help guests before, during and after the trip
Hotels, travel agents and tour operators get booking, change and guest-service requests at all hours. EngageOne keeps every request in one inbox and on time.
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All industries
EngageOne · Reservations
Can I check in early tomorrow? Flight lands at 8 AM.
We can offer check-in from 10 AM at no charge.
Perfect, and an airport pickup?
Booked. The driver will wait at Gate 3 with your name.
Reply…
Send
Pickup booked
What gets in the way
Guests write at all hours and in many languages
Booking changes need quick answers
Front desk and reservations share one phone
Feedback arrives too late to act on
Reservations
Bookings and changes in one conversation
Guests ask, book and change plans in the same chat. Reservations and front desk each work their own queue.
Teams for reservations and front desk
Private notes for special requests
Calls logged with the chat
EngageOne · Reservations
Can I check in early tomorrow? Flight lands at 8 AM.
We can offer check-in from 10 AM at no charge.
Perfect, and an airport pickup?
Booked. The driver will wait at Gate 3 with your name.
Reply…
Send
Pickup booked
Around the clock
Answer guests any time, in their language
The AI Assistant answers check-in times, amenities and policies, and messages can be translated for your team.
AI answers from your guest info
Google Translate for messages
Away message outside desk hours
EngageOne · Guest services
Mr. Lee
Change dates to 12–15
Booking change
Anjali
Extra pillow, room 304
Housekeeping
Sophie
Is breakfast included?
Pre-arrival
Tarun
Call · tour package
Tours
Guest experience
Collect feedback while guests are still with you
Ask for a rating when a request is resolved, and follow up on low scores before check-out.
CSAT ratings
Reports by team
Campaigns for repeat guests
EngageOne · Automation rule
When
A conversation is resolved
↓
If
Label is "checked out"
↓
Then
Send a rating request
EngageOne features for Travel & hospitality
AI Assistant
Answers common questions from your own content, day and night.
WhatsApp Business
Chat, approved templates and media on your WhatsApp number.
WhatsApp & phone calls
Answer calls in the browser, logged in the conversation.
Teams
Route each conversation to the team that owns it.
CSAT ratings
Ask for a rating when a conversation is resolved.
Business hours
Set opening hours and an away message for each inbox.
See EngageOne for Travel & hospitality
Tell us how you talk to customers today. We'll show you a setup that fits.
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