Driansh Softtech

EngageOne for Telecom & ISPs

Support subscribers at scale

Telecom operators and internet providers handle outages, bills, plan changes and new connections. EngageOne combines chat, WhatsApp and calls with bots that take the routine load.
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What gets in the way

  • Outages bring sudden spikes in contacts
  • Billing and plan questions repeat
  • Technicians and support need to share updates
  • Long phone queues frustrate subscribers

Self-service

Bots for bills, plans and outages

Customers check their bill, change plans or see outage updates from bot menus on WhatsApp and the website.
  • Agent bots connected to your systems
  • Outage notices in the greeting
  • Hand-off to support when needed

Queues

SLA-driven queues for faults and new connections

Faults, billing and sales each get a team, with SLA targets and agent capacity to balance the load.
  • Teams and auto-assignment
  • SLA targets for faults
  • Agent capacity limits

Calls & chat

Move from long call queues to chat

Customers who call can also chat on WhatsApp, and every call is logged next to the chat history.
  • WhatsApp and phone calling
  • Call logs in the conversation
  • Reports across channels

EngageOne features for Telecom & ISPs

Chatbots

Collect details and answer simple requests with buttons.

WhatsApp & phone calls

Answer calls in the browser, logged in the conversation.

Automations

Assign, label and reply to chats by rules you set.

Teams

Route each conversation to the team that owns it.

API & webhooks

Connect EngageOne to your own systems and apps.

CSAT ratings

Ask for a rating when a conversation is resolved.

See EngageOne for Telecom & ISPs

Tell us how you talk to customers today. We'll show you a setup that fits.
Request a demo