Driansh Softtech

Documentation

Getting started

Learn the basics of Driansh EngageOne and handle your first conversation.

6 articles

  1. 1What is Driansh EngageOne?An overview of Driansh EngageOne, the shared inbox for website chat, WhatsApp, social, email, SMS and calls, with the EngageOne AI Assistant.
  2. 2GlossaryPlain-English definitions of the terms you will see in Driansh EngageOne, from inbox and channel to macro, CSAT, SLA and the AI Assistant.
  3. 3Your first conversationConnect website live chat, send yourself a test message, reply from EngageOne and resolve the conversation, all in about ten minutes.
  4. 4Dashboard tourFind your way around the EngageOne dashboard, from the sidebar sections to the three panes of the conversation view.
  5. 5Invite your teamAdd agents and administrators to EngageOne, give them access to the right inboxes, and manage or remove team members later.
  6. 6Profile and notificationsSet up your EngageOne profile, availability status, signature and send hotkey, and choose email, push, audio and mobile notifications.

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