Driansh Softtech

Documentation

Help Center

Publish a self-service help center for your customers.

5 articles

  1. 1Set up a help centerCreate an EngageOne help center portal, organise categories, write and publish articles, and show your help articles inside the website chat widget.
  2. 2Custom domain and languagesServe your EngageOne help center on your own domain with a CNAME record, and publish it in several languages with locales for portals, categories and articles.
  3. 3Show help articles in the chat widgetLink an EngageOne help center portal to your website inbox so the chat widget shows popular articles and lets visitors browse your help center.
  4. 4Embed videos in articlesAdd YouTube, Vimeo, Loom, Wistia and other videos to EngageOne help center articles, or upload your own MP4 file, using the article editor.
  5. 5Help center analyticsSee article views in EngageOne and connect Google Tag Manager, Google Analytics 4, Hotjar, Plausible, Amplitude, Microsoft Clarity or Meta Pixel to your portal.

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