Driansh Softtech

Documentation

Troubleshooting & FAQ

Fix common issues with notifications, channels, email and the mobile apps.

8 articles

  1. 1Mobile appsGet the EngageOne mobile app for iOS or Android, sign in with your installation URL, turn on push notifications and fix common sign-in problems.
  2. 2Browser notificationsTurn on EngageOne push notifications in Chrome, Edge, Safari or Firefox, allow them in your browser, and unblock them if you clicked Block.
  3. 3Notifications not arrivingA step-by-step checklist for missing EngageOne email, push and mobile notifications: preferences, browser permission, focus modes, inboxes and bots.
  4. 4Refresh your browserHard refresh EngageOne in Chrome, Edge, Firefox or Safari, and clear its site data when pages look broken or out of date after an update.
  5. 5Supported languagesThe languages available for the EngageOne dashboard and website chat widget, and how to change the language for your account, yourself or your widget.
  6. 6Cookies and privacyWhat the EngageOne website chat widget stores in your visitors' browsers, why each cookie is needed, what visitor details are shared, and how to reset them.
  7. 7WhatsApp common issuesFix common EngageOne WhatsApp problems: the 24-hour window, rejected templates, failed messages, numbers that don't receive, and webhook or token errors.
  8. 8Email delivery issuesFix EngageOne email inbox problems: forwarding not set up, IMAP and SMTP sign-in errors, app passwords, replies in spam, and reconnecting Google or Microsoft.

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