Driansh Softtech

Documentation

Productivity

Keyboard shortcuts, the command bar, bulk actions and everyday tips.

4 articles

  1. 1Keyboard shortcutsMove between conversations, resolve, switch to private notes and open the command bar in EngageOne without touching your mouse.
  2. 2Command barPress Cmd+K or Ctrl+K in EngageOne to jump to any page or act on the open conversation: assign, label, snooze, resolve or run a macro.
  3. 3Bulk actionsSelect many EngageOne conversations at once to assign an agent or team, add or remove labels, resolve, reopen or snooze them together.
  4. 4Daily workflow tipsPractical habits for a calmer EngageOne inbox: start-of-day views, folders, canned responses, macros, snooze, mentions and shortcuts.

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