Command bar

The command bar is a search box for actions. Press a key, type a few letters, and press Enter. You can jump to any page or change the conversation you're looking at without reaching for the mouse.

Open the command bar

Press ⌘ + K on a Mac or Ctrl + K on Windows.
A box appears with the hint Search or jump to.
Start typing to filter the list. Use ↑ and ↓ to move, and Enter to choose.
Press Esc to close it.

Some commands open a second list. For example, Assign an agent shows your agents. Pick one and press Enter.

What you can do

The list changes depending on where you are and what you have selected.

Go anywhere

Available on every page, grouped under General, Reports and Settings:

Group	Examples
General	Go to My Inbox, Go to Conversation Dashboard, Go to Contacts Dashboard, Go to Campaigns, Go to Help Center
Reports	Go to Reports Overview, Go to Conversation Reports, Go to Agent Reports, Go to CSAT Reports, Go to SLA Reports
Settings	Go to Agent Settings, Go to Inbox Settings, Go to Label Settings, Go to Macros, Go to Canned Response Settings, Go to Profile Settings

You only see pages your role can open and that your plan includes.

Act on the open conversation

When a conversation is open, you can also:

Command	What it does
Resolve conversation / Reopen conversation	Changes the status
Snooze Conversation	Hides it until a time you choose, such as Until next reply, Until tomorrow, Until next week or Custom...
Assign an agent	Picks the agent who owns it
Assign a team	Moves it to a team
Assign priority	Sets the priority
Add label to the conversation	Adds a label. Labels appear with a `#` in front
Remove label from the conversation	Removes a label
Execute a macro	Runs one of your macros
Mute conversation / Unmute conversation	Stops or restarts notifications for it
Send an email transcript	Emails a copy of the conversation
AI Assist	Rewrites or summarises your draft with the EngageOne AI Assistant, if it's turned on for your account

Tip: When you snooze from the command bar, you can type a time in plain words, such as "2 hours", "tomorrow" or "next friday". EngageOne suggests matching times for you to pick.

Act on selected conversations

If you've ticked conversations in the list, the command bar adds Bulk Actions: snooze, resolve or reopen all of them at once. See Bulk actions.

Other commands

Change Appearance: switch between Light, Dark and System themes.
Snooze Notification: on My Inbox, snooze the notification you're looking at.

Make it a habit

Use ⌘ + K or Ctrl + K, type assign, and pick Assign an agent instead of opening the assignee dropdown.
Type label to reach Add label to the conversation, then type part of the label name.
Type macro to reach Execute a macro and see the macros you can run on this conversation.
Type go to and a page name to move around settings and reports.