Audit logs
See who signed in and who changed agents, teams, inboxes, automations and settings in your EngageOne account, and filter the log by person, event and date.
On this page
The audit log is a record of important activity in your account, so you can see who changed what and when.
Audit logs are available on plans that include them.
Who can see audit logs
Only administrators can open the audit log. Agents don't see it in settings.
Open the audit log
- Go to Settings → Audit Logs.
- The newest events are listed first.
Each row shows:
| Column | What it shows |
|---|---|
| Activity | What happened and who did it, for example "Asha signed in" or "Ravi updated an automation rule (#12)" |
| Time | When it happened |
| Location or IP address | Where the request came from. Depending on your account, you see a location or the IP address. |
Changes made by EngageOne itself, rather than a person, are shown as System.
What is recorded
| Group | Events |
|---|---|
| Access | Sign in / sign out: each time someone signs in or out |
| Agents & teams | Agents: agents invited, and changes to an agent's role or availability |
| Teams: teams created, updated or deleted | |
| Team members: agents added to or removed from a team | |
| Inbox collaborators: agents added to or removed from an inbox | |
| Configuration | Account settings: changes to the account configuration |
| Inboxes: inboxes created or updated | |
| Webhooks: webhooks created, updated or deleted | |
| Automation rules: rules created, updated or deleted | |
| Macros: macros created, updated or deleted | |
| Conversations | Conversation deletions: conversations that were deleted |
| Message deletions: messages that were deleted |
Secrets, such as webhook secrets, are never stored in the log.
Note: The audit log records changes to your setup and access. It doesn't record everyday work such as replies, assignments or label changes. Use the conversation itself and reports for those.
Find an event
Use the controls at the top of the page:
- Search by name or email: show only events by one person.
- All events: pick one or more event types, such as Sign in / sign out or Automation rules.
- Date range: limit the list to a period.
- Newest first / Oldest first: change the order.
Click Clear filters to see everything again.
Ways to use the audit log
- Unexpected sign-in: filter by Sign in / sign out and the person's email to see when and where they signed in.
- An automation started acting strangely: filter by Automation rules to see who edited it and when.
- Someone lost access to an inbox: filter by Inbox collaborators to see who removed them.
- A conversation disappeared: filter by Conversation deletions.
Tip: If you see activity you don't recognise, ask the person to change their password and turn on two-factor authentication.